Frequently asked Questions

Please fill up the online application form at Malindo miles .You will receive an activation email followed by a welcome email with your membership details within 24 hours, upon activation.

No, Malindo Miles is a global frequent flyer programme and our members come from all over the world.

No, only online registration at Malindo miles will be accepted.

No, Membership is complimentary.

No, name used for membership sign-up must be same as appeared in travel document.

There will be no physical card, Your Malindo Miles membership will be an digital card that will be sent to you via email.

It can expire when there is no transaction for a period of 36 consecutive months, there’s a renewal fee after a membership expires to continue enjoying the accrued miles.

Miles earned are typically valid for 36 months from the date of accumulation and is also dependent on special campaign type for accruals with our partner, please refer to T&C.

You will receive a welcome email upon successful registration, with your unique 11 digit frequent flyer number stated in the email. You may keep this email for reference.

Go to Malindo miles , enter your email address and click "Forgot Password". A reset password email will be sent to your email ID to reset your password.

No, only the name of the passenger listed in the said travel itinerary, who is a member of the Malindo Miles will be entitled for Miles accrual.

Please write in to us within fourteen (14) days from the miles missing date. Any late submission may result in non-crediting of miles.

  • Please fill up your Malindo Miles Frequent Flyer number when booking your flight.
  • Earning of miles is based on the base fare excluding the taxes and service charges.
  • Miles can be accrued via our partner points conversion program, please refer to our premium partners page
  • Members can choose to perform partial or full flight miles redemption.
  • Miles can be used for flights redemption.
  • Miles will be credited into your account within forty eight (48) hours after departure date for flight accruals.
  • Miles accrual through our partner points conversion program will be credited into your account with the respective partner T&C applicable.
  • You may also earn Malindo Miles by collecting points at our partners and converting them into Malindo Miles.

You will be able to earn miles as long as you provide your Malindo Miles membership number to your travel agent and the travel agent uses the number in your booking. Alternatively, you may also enter your Malindo Miles membership number at the time of your check-in, both web as well as at the counter.

The miles accrual started effective 21 November 2014 onwards when the Malindo miles program was launched.

Please note that miles accrual only started from 21 November 2014 onwards. For departures before 21 November 2014, there’s no entitlement for miles accrual. To ensure your miles accrual, do remember to key in your frequent flyer number at the point of booking or check-in. If the frequent flyer number is not provided at either of these points, Miles will not be credited.

YES, All the classes are entitled for miles accrual.

Additional Baggage Allowance will be accorded; additional 5kg for Gold and 10kg for Platinum card members.

Please follow the steps below:
i. Visit https://www.malindomiles.com and sign in to your account.
ii. Select the destination you would like to redeem.
iii. Move the slider option on your screen to utilise your miles as desired. And you are done!

You may login to view your miles expiry.

Remember to quote your Malindo Miles membership number when you make a booking and present your Malindo Miles membership card at check-in or when you use the services of our partners. Sometimes, certain partners may have additional requirements – for instance, to quote a promotional code – so please check with them before you book.

Yes, please email your request to mm@malindoair.com within fourteen (14) days. Any late submission may result in non-crediting of miles. Do remember to include your Malindo Miles Frequent Flyer membership number and ticket number that starts with 816xxxxxxxx.

Miles that you have just earned will be credited into your account within 48 hours from departure date.

Please visit https://www.malindomiles.com , there will no longer be a physical card, logging into your Malindo Miles account will allow you to retrieve an e-card.

You may use the “Forgot Password” link at Malindo miles and enter your registered email id or membership number to get a reset password link emailed to your registered email id

Please use either your Malindo Miles membership number or your email id to reset your password. If you do not have access to your email id, you may enroll for a new account by providing a new email id. Please remember that, any miles you may have in your original account will not be transferred to your new membership account.

Malindo Miles accounts are for individuals only. Please continue to check the Malindo Miles membership portal at Malindo miles for our latest updates.

Yes, you can do a web check-in and standard web check-in terms and conditions apply. Please check with our Malindo Air website at Malindo Air to find out more about our current web check-in terms and conditions.

Not at the present moment. Keep travelling with us, Please continue to check the Malindo Miles membership portal at Malindo miles for our latest updates.

You may use the Malindo Miles website at Malindo miles or link to loyalty from our main Malindo website at Malindo Air to redeem your Malindo Miles. After login, click on the menu item “Book a Flight” to book a flight by using your accrued miles. You may use miles to pay for part of the air fare or the full fare. You may use the slider on payment page to specify the number of miles you would prefer to use in this booking.

You may use the Malindo Miles website at Malindo miles or link to loyalty from our main Malindo website at Malindo miles to redeem your Malindo Miles. After login, click on the menu item “Book a Flight” to book a flight by using your accrued miles. You may use miles to pay for part of the air fare or the full fare. You may use the slider on payment page to specify the number of miles you would prefer to use in this booking.

Not at the present moment. However, we plan to roll this out in the future. Please continue to check the Malindo Miles membership portal at Malindo miles for our latest updates.

Yes, except that you will earn miles for the cash portion of your payment, while you will not earn miles for the redeemed miles part of your payment.

No, you will not earn Malindo miles when you redeem them for an award ticket.

Yes, children aged two years or more will earn the same number of Malindo miles as adults in the same booking class.

Please contact our Call Centre at 03-7841 5388 to cancel an award flight. Cancellation charges may apply. Your miles will be refunded to your account.

Please contact our Call Centre at 03-7841 5388 to reschedule an award flight. Cancellation charges may apply and at this time, the new flight will need to be settled in cash. Your miles used will be refunded to your account.

No, you can use miles to only pay for base fare. All taxes and airport charges need to be paid using cash.

At this time, you can only use cash plus miles, in case you do not have enough miles to redeem a flight.

Please refer to our T&C and FAQ sections, thank you.

The introduction of the digital Malindo Miles membership card as a part of Malindo Miles ongoing efforts to improve your travel experience. You will now be able to access your Malindo Miles digital membership card on your mobile device anytime, anywhere.

Yes, the digital Malindo Miles membership card is available to all Malindo Miles members of all tiers.

You can download your digital Malindo Miles membership card via the Malindo Miles website following these steps:

  • Log-in to your Malindo Miles account.
  • Click on the “Download button” below the Membership Card.

Your digital Malindo Miles membership card works like your physical membership card. Present your digital membership card when you travel on Malindo Air or Batik Air, or when you transact with our Malindo airline and non-airline partners, to enjoy the applicable membership privileges and benefits.

Your digital Malindo Miles membership card contains your membership information, including: -

  • Name
  • Malindo Miles Frequent Flier number
  • Membership Tier

Yes, you will receive your monthly account statements on the last working day of every month on your registered Malindo Miles email-id.

Only Malindo Miles members can access the Partner pages. You need to login into your Malindo Miles account or if you have not registered with us you can sign up here.

You can convert your partner points to Malindo Miles by accessing the respective Partner Page under the Premium Partners section and following the steps there. Request for conversion of partner points to Malindo Miles may vary depending on the partner.

Processing time for redemption request will vary based on the partners. You may view the respective partner page for further details.
Once your points are credited, you can view these Malindo Miles under Malindo Miles Balance or under Transaction History.
Should there be any campaigns/promotions which allow you to earn additional miles, please refer to the Terms and conditions of that campaign/promotion for fulfillment details.